Reference

How uc1000 Handles Your Personal Data

Your account data — including your registered mobile number, wallet details linked to DANA, OVO, or GoPay, and your session activity — is handled under this Privacy Policy.

Account data protectedDANA, OVO, GoPay wallet privacyMobile-first data handlingNo third-party data sales

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HOW WE PROTECT YOUR ACCOUNT

Data Security and Your Rights

We apply SSL encryption across all pages of uc1000, including the deposit flow where your DANA, OVO, or GoPay wallet reference is transmitted. Account sessions on mobile are protected by OTP verification at login, so a new device always requires a fresh code sent to your registered number. Players in Bandung and across Indonesia access the same security layer regardless of device or connection type.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable Indonesian regulations after closure. You may request a summary at any time.

Cookie Control

Session cookies on uc1000 keep you logged in across pages. You can disable or clear them via your mobile browser settings; this does not delete your account or transaction history.

Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit a request via Live Chat or email and we will respond within two business days.

Data Correction

If your registered mobile number, email, or linked wallet details are incorrect, contact support to update them. We verify your identity before making any changes to your account record.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles privacy requests directly. Reach us through any of the channels below and include your registered mobile number so we can verify your identity before making any changes to your account record.

Live Chat Open the chat widget on uc1000 from your mobile browser. Available around the clock for account and privacy queries, including data access requests.

Email Support Send your privacy request to our support address listed in your account settings. We aim to respond within two business days of receiving your message.

In-App Help Log into your account, go to the Help section, and submit a Privacy Request form. Your submission is tied directly to your account for faster verification.

What Data We Collect and Why

uc1000 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your mobile number, email address, and the e-wallet identifiers you use — whether that is DANA, OVO, or GoPay — to process deposits and withdrawals. We also log device type, browser session data, and IP address to

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protect your account from unauthorised access. Transaction records are retained for as long as required under applicable local regulations and our internal audit obligations. We do not store your full e-wallet PIN or password; those stay on your device and with your wallet provider. Cookie data
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from your browsing session on uc1000 is used solely to keep you logged in and to remember your language and display preferences. You can clear cookies at any time through your mobile browser settings without losing your account. Access to your stored data is restricted to
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authorised internal teams only. Where local law in Indonesia requires us to share data with a regulatory body, we comply — but we will notify you where permitted to do so. Availability of certain features depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is stored, who can see it, and how to make changes to your account record.

We collect your mobile number, email address, and the e-wallet identifier you use — DANA, OVO, or GoPay — along with device type and session data needed to secure your account.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with regulatory bodies where Indonesian law requires it.

We retain your data for the period required under applicable Indonesian regulations after account closure. You can request details about your specific retention period via our support team.

Contact us through Live Chat on uc1000 or via the email address in your account settings. Include your registered mobile number so we can verify your identity before processing the request.

We store only the wallet reference needed to process your transaction. Your full PIN and wallet password are never transmitted to or stored on our systems — those remain with your wallet provider.

Contact support to update your number. We verify your current account details first, then update the record. Your transaction history and account data remain linked to your updated profile.

How uc1000 Handles Your Personal Data

Data Security and Your Rights

Data Retention

Cookie Control

Access Requests

Data Correction

Contact Us About Your Data

Common Questions About Your Privacy

01 What personal data does uc1000 collect when I open an account?

02 Does uc1000 share my data with other companies?

03 How long does uc1000 keep my account data after I close my account?

04 How do I request a copy or deletion of my personal data?

05 Are my DANA, OVO, or GoPay wallet details stored securely?

06 What happens to my data if I change my registered mobile number?

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