Reference

Read Our Terms Before You Start

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the uc1000 lobby.

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uc1000 Read Our Terms Before You Start
ACCOUNT SECURITY

How We Protect Your Account

Your account data and transaction history are handled with care. We apply standard security practices to protect the information you share with us, including the wallet details you use for DANA, OVO, and GoPay deposits. Players in Bandung and across Indonesia can contact us to request a review of their account data at any time.

Data Handling

We collect only the information needed to operate your account and process transactions. Your data is not sold to third parties and is retained only as long as required by our policy or applicable law.

Cookie Use

We use cookies to keep your session active across pages and to remember your preferred payment method — DANA, OVO, or GoPay — so you do not have to re-enter it each visit.

Account Security

Each login is verified via OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Requests

You may request a copy of the data we hold on your account, or ask us to correct inaccurate details, by contacting support through the account message centre with your account ID.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account or a transaction, our support team is available around the clock. Reach us through live chat, email, or your account message centre — we aim to respond to terms-related queries within one business day.

Live Chat Open the chat widget from any page in your account. Our team handles terms queries, account access questions, and wallet verification around the clock.
Email Support Send your terms or account question to our support address listed in your account settings. Include your registered account ID so we can respond accurately.
Account Message Centre Log in and use the in-account message centre to raise a formal terms concern. All correspondence is logged and traceable for your records.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, account access, payment rules, and how to get in touch.

Yes. Every transaction processed through DANA, OVO, or GoPay is subject to these terms. The payment method does not change your rights or obligations under this agreement.

We will notify you through your registered account before any material change takes effect. Minor clarifications may be updated without prior notice, but we aim to keep you informed of anything that affects your account.

We retain your account data for the period required by applicable law or our internal retention policy. After that period, your data is deleted or anonymised. Contact support to request details specific to your account.

Log in and use the account message centre to submit a correction request. Include your account ID and the specific detail you want updated. We aim to process corrections within one business day.

Where a term conflicts with local law, that term is read down to the minimum extent necessary. Access to uc1000 depends on local law and is available only where permitted in your region.

Reach our support team via live chat or the in-account message centre. Raise your concern with your account ID and the specific term in question; we will review and respond within one business day.